Frequently Asked Questions


Where is your company located?
Do you have any retail locations?

Orders & Payment

How do I make changes after my order has been placed?
How to know if my order has completed?
Why don’t I receive the confirmed email after placing an order successfully?
Will I have to pay customs duties, taxes or other fees?
How do I change the currency?
Which payment methods do you accept?
How do you secure my payment information?
Is my personal information kept private?



What is the material of your jewelries?

Shipping, Delivery & Returns

Do you ship worldwide?
How long until I receive my jewelry?
What should I do if I can’t receive my parcel?
What if I don't like my jewelry after receiving it?
What is your return policy?

What if I have a question that hasn’t been answered above?

We are always happy to help you with any queries you may have. please contact our customer service via Email: [email protected] or submit ticket to learn more.