Daffany Bear Embrace Heart Pendant Necklace

Our pieces are hand-crafted using a variety of high quality materials, including 18K gold plated sterling silver, 925 sterling silver, lab-created gemstones. Exact materials associated with each style are listed on their product detail pages.

Lab-created gemstones are meticulously crafted in controlled environments to closely resemble their natural counterparts. These gemstones possess identical visual, chemical, and physical properties as natural gemstones, but with certain enhancements. For example, lab-created gemstones often exhibit superior clarity due to the absence of natural inclusions and color variations commonly found in their natural counterparts. If you would like to know more, please view this page: LAB-Created Gemstones

Our jewelry undergoes a strict quality control process to ensure their excellent quality. With proper care, the plating of our jewelry will not fade away.

To maintain the quality of your jewelry, it is recommended to take occasional breaks from wearing them and store them neatly when not in use. Avoid exposing them to moisture and liquid cosmetics, such as lotion, sunscreen, and perfume. It is not advisable to wear jewelry that is not solid gold or gold filled while showering, swimming in a pool, or in the ocean. When traveling, pack your pieces carefully and store them in your carry-on luggage to ensure their safety.

Daffany fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received. 1. Customer will be responsible for the shipping fee to send the items back to Daffany.
2. Customer must contact one of Daffany representatives for the return shipping address when sending back the items.
3. Customer should make sure that items are safely packed before sending them back. Daffany will not be responsible for any lost or stolen items.
4. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
5. Daffany reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.

For your convenience, we are happy to ship our products to every place in the world. We are glad to offer Free Standard Shipping for Most Places. For more information, please check Shipping & Delivery.

Delivery Time= Processing Time + Shipping Time Processing time differs from product to product. Some styles in stock can be shipped within 24 hours, while some styles are made-to-order may take 3-7 working days. You may check it on the product detail page. Shipping time depends on the shipping method. For more information, please check Shipping & Delivery.

You can email our customer service directly and show your tracking number, and then we will check it for you. Supposing that we are sure the parcel was lost indeed, we will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for the loss.

Don't worry about it. We promise an easy 60-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.

We offer an easy, hassle-free 60-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the delivery date. If you would like to know more, please view our 60-day return policy.